Effective October 25, 2026
These Terms of Service (“Terms”) are a contract between you and Mentuliv (“we,” “us”) for use of MyTechTeam at mytechteam.ai and app.mytechteam.ai (the “Service”). Effective October 25, 2026.
By creating a workspace, signing in, or clicking I agree, you accept these Terms, the Privacy Policy, and the Acceptable Use Policy. If you use the Service for a company, you confirm you can bind that company.
MyTechTeam (mytechteam.ai) is operated by Mentuliv. Mentuliv sells software, not a staffed help desk and not managed IT services.
MyTechTeam is a software-as-a-service workspace that helps a small office see device and Microsoft 365 health in plain language, get recommendations, and approve changes.
The Service may include: (a) monitoring of computers that run our endpoint app; (b) recommendations and check-up reports; (c) Trix, our in-app assistant for questions about your workspace; and (d) optional connections you turn on, such as Microsoft 365 in read-only mode unless you later grant more access.
We may add or change features. We will not treat a change in features as a promise that every office will see the same results.
We do not operate your network, staff your IT, or take custody of your computers. You buy Microsoft, backup, and security tools from those vendors. We connect, watch, and explain what we can see.
Nothing in the Service is a guarantee, warranty, certification, or “protected by” claim. We do not say your office is secure, safe, or covered. This Service is not your primary security protection.
You must provide an accurate work email and keep your sign-in codes to yourself. You are responsible for activity under your workspace, including people you invite.
We may refuse, suspend, or close an account that we reasonably believe is abusive, unlawful, or a risk to other customers or the Service.
Paid plans are billed through Stripe. About $59/mo (monthly, per workspace) is the current Starter list price; the amount Stripe charges you is the price you agreed at checkout. Taxes may apply.
Trials, if offered, last for the period shown in the app. When a trial ends, full features pause until you subscribe. You can cancel in Settings, then Billing. Cancellation stops future charges; fees already paid are not refunded unless the law requires it or we say so in writing.
We may change prices with notice in the app or by email. The new price applies at the next renewal unless you cancel.
Suggested changes and fixes stay off until you (or someone you authorize) approve them, or until you have opted in to a listed auto recipe.
An auto recipe is a named, pre-vetted action you can turn on. You can turn it off. We do not invent one-off scripts for your office on the fly.
Approvals are logged. You remain responsible for deciding whether a change is right for your office.
You remain responsible for backups, security decisions, passwords, who has access, and the answers you give an insurer, auditor, or regulator.
Insurance readiness and similar reports are informational only. They are not a certificate, not a warranty, and not advice that you are insurable or compliant.
You must keep the endpoint app installed on computers you want us to watch, and you must keep your own vendor licenses current.
You will use the Service only as allowed by these Terms and the Acceptable Use Policy at /legal/acceptable-use. You will not probe, disrupt, or misuse the Service or other customers’ data.
THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE.” TO THE FULLEST EXTENT THE LAW ALLOWS, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT.
We do not warrant that monitoring will be complete, that Trix will be accurate, that a recommendation will work, or that the Service will be uninterrupted or error-free.
TO THE FULLEST EXTENT THE LAW ALLOWS, MENTULIV AND ITS PEOPLE WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, LOST DATA, BUSINESS INTERRUPTION, OR COST OF SUBSTITUTE SERVICES, EVEN IF WE WERE TOLD THEY WERE POSSIBLE.
OUR TOTAL LIABILITY FOR ALL CLAIMS ARISING OUT OF THE SERVICE IS CAPPED AT THE FEES YOU PAID US FOR THE SERVICE IN THE 12 MONTHS BEFORE THE CLAIM. IF YOU PAID NOTHING IN THAT PERIOD, OUR CAP IS ZERO.
Some places do not allow certain limits. In those places, our liability is limited to the maximum the law allows.
You may stop using the Service and cancel at any time in Settings. We may suspend or end the Service if you breach these Terms, if billing fails, or if we discontinue the product (with reasonable notice when we can).
When the Service ends, your right to use it ends. Sections that by their nature should survive (including billing already due, no warranty, liability limits, and governing law) will survive.
We may update these Terms. When we do, we will post the new version and ask you to review and accept it before you keep using the workspace. The version label and effective date will be on the Terms page.
These Terms are governed by the laws of the State of Indiana, without regard to conflict-of-law rules. Courts in Indiana will have exclusive jurisdiction, except that we may seek injunctive relief anywhere if needed to protect the Service.
Questions about these Terms: legal@mytechteam.ai. Support: support@mytechteam.ai.